Shipping Options

 
 

Returns

International shipping is available on all finished goods. For greasy wool and a select few other items, specific customs forms may need be filled out so please contact us prior to ordering.

Shipping Options

Yarns

Yarn orders under £15.00 are carry a £3.50 UK shipping charge.

Yarn orders over £15.00 are eligible for free UK shipping - discount applied at checkout.

All other products

ACO is now happy to offer two shipping options for UK customers on all woven and sheepskin products:

Standard UK - usually delivered within 2-5 working days of despatch - £3.50 or FREE on orders over £15.00

FIRST CLASS UK - usually delivered within 1-2 working days of despatch - £5.50

International shipping is available on all orders although prices do vary depending on weight/size of each/all items.

Please contact us to calculate International Shipping options.

For International Orders we will endeavour to offer you the most cost effective and efficient postal method available.

Shipping times vary on all orders, although we do our best to get all orders despatched within 48hr please allow up to 7 working days for delivery.

For urgent orders, we can upgrade your shipping option at an additional fee. Please contact us at the time of ordering for a quote/shipping information.

All our products are manufactured in traditional UK mills and are hand inspected prior to being packaged for sale to ensure they meet our high standards. Unless listed otherwise, all our products are of ‘first’ '‘perfect’ quality.

Please note:

  • Please contact us before attempting any returns for an official authorisation reference and our returns address.

  • Due to health and safety, we cannot accept returns of any opened and/or used items unless they are found to be faulty.

  • All returned items will be thoroughly inspected to ensure they have been returned in the same unopened condition as they were despatched.

  • Returned items remain your responsibility until received by ACO and so must be sent on a tracked and insured service. ACO are not responsible for any items lost in transit.

  • ACO will only refund return shipping costs should an item be found to be faulty.

  • Exchanges: we are happy to exchange items providing items are returned unopened and in original condition.

  • Exchanged items are returned at your expense, please use a tracked and insured service as ACO are not responsible for any items lost in transit.

  • All exchanges carry a £5 handling fee which includes P&P of the new item - to be invoiced via PayPal once the exchange has been authorised.

  • If there is a price difference between exchangeable items, we will either refund or invoice the difference - please contact us for more information.

  • For further information on our returns procedures, please contact us - we will do our best to reply within 24hrs.